Holiday Information

<IMPORTANT HOLIDAY INFORMATION FOR VISITORS TO MAJORCA

PLEASE READ THIS NOW



BOOKING TERMS AND CONDITIONS

Please read these carefully. They are typical of the travel industry. A completed booking form signed by the lead name of the party must be received as soon as possible. The person signing the booking form accepts responsibility for paying for the total holiday cost and collecting funds from all the people in the party. They are also responsible for keeping everyone in the party informed of the booking details. Travel documents cannot be sent out until we receive this form. It is your responsibility to check that all names, initials, titles etc shown on your invoice are correct. Any subsequent changes will incur a minimum charge per change of £25.



YOUR ACCOMMODATION



BARBECUE

Barbecues should be used safely and carefully using appropriate utensils and equipment. Oven/grill trays should not be used on barbecues.



CHECK IN / CHECK OUT TIMES

Check in 1pm / Check out 10am Apartments

Check in 4pm / Check out 10am Villas

Please note that there are no exceptions to these times.



CREEPY CRAWLIES

As in many hot foreign climates you may encounter ants, cockroaches and geckos (lizards) in Spain especially in rural areas. This does not necessarily reflect upon the hygiene standards in your accommodation rather that you are abroad in a warmer clime. The purchase of an inexpensive spray should suffice.



KETTLES

Kettles are not normally supplied in villas and apartments because the water contains too much salt which damages the element. Use pans to boil water. You are obviously free to purchase a kettle for your own use if desired.



IRON/IRONING BOARS

Irons and ironing boards are not guaranteed to be supplied in villas and apartments.



OCCUPANCY

Only those guests whose names appear on your booking form may occupy the apartment/hotel room(s)/villa at any time.



CAR RENTAL

You must be a minimum of 21 years old and have held a full valid driving licence for at least one year to hire a car through Suncentre. It is law to have your driving licence with you at all times. Hefty on-the-spot-fines of between €300 and €600 apply to certain motoring offences such as speeding, failure to wear seatbelts when fitted and crossing over continuous white lines with more serious charges for driving under the influence of drink/drugs.



CLIENTS WITH DISABILITIES

Please advise our reservations staff verbally at the time of booking and in writing on the booking form if you have a disability which may affect your means of travel or means that you will require ‘special attention’.



DAMAGED OR LOST PROPERTY

It is important that you report without delay, lost property to the relevant authority and obtain a written report. If your suitcase or its contents arrive damaged at the airport after a flight, report it immediately to the baggage handling supervisor. Whilst on holiday the local police will provide a certificate of loss, should you lose or have any item of value stolen. You should submit your claim directly on return to the UK and support your claim with your receipts and written reports.



DRINKING WATER

We would suggest that you buy bottled water.



ELECTRIC CURRENT

220/225 volts AC. Two-pin plugs are used. UK visitors will need an adaptor if bringing electric razors/hairdryers.



FOREIGN AND COMMONWEALTH

We recommend that before you go overseas you check out the FCO website - the website address is www.fco.gov.uk/knowbeforeyougo It is packed with essential travel advice and tips and up-to-date country-specific information.



HEALTH AND SAFETY

If you or any member of your party is an expectant mother or suffers from any serious medical conditions, you must check with your doctor about the advisability of travelling abroad and make this known to the company before you book. The Company reserves the right to refuse to accept a booking in these circumstances.



At the time of going to press no precautions were needed by travellers to Majorca. However, regulations are subject to change and you are responsible for complying with them. British visitors should always carry a European Health Insurance Card (EHIC). The quickest way to get an EHIC is to apply online at www.dh.gov.uk/travellers as customers will receive it within 7 days. Alternatively, customers can call the EHIC Application Line on 0845 606 20 30 or pick up an application pack from local Post Offices.



‘Health advice for Travellers’ is a leaflet available from your doctor or travel agent or by phoning Freephone 0800 555 777. The information contained in this booklet is now available and constantly updated on pages 460-464 of CEEFAX



INSURANCE

It is a requirement that you have adequate insurance cover for your holiday.



LOCAL REPRESENTATIVE

If you have any problems or questions regarding the property during your stay please to the hotel reception/manager. If there is an urgent need call the UK contact no 00 44 1383 820999 and if it is outwith office hours an emergency telephone number will be provided on a recorded message. Please remember to add the international code when dialling the number provided.



TELEPHONE

We would suggest that you take your mobile telephone (with an international call facility) with you.



PASSPORT AND VISA REQUIREMENTS

Correct documentation is entirely the client’s responsibility. We accept no liability for the consequences of incorrect or insufficient documentation. British passports normally take 12 weeks or more to process, depending upon the time of year you apply. British citizens require a full passport for entry to Spain. British passport holders do not require a visa for the holidays in Spain featured on our website. We recommend that non British passport holders check with the Spanish consulate 09001-600123 (General Enquiries – 24 hours)

Further information about Spain can be obtained by contacting the Spanish Tourist Office, 22-23 Manchester Square, London W1M 5AP Tel 020 7494 1517



PROPERTY PRECAUTIONS

Theft and petty crime are unfortunate aspects of life nowadays. Common sense precautions are recommended. Do not carry more money or other valuable items than necessary. Never leave valuables on display in either locked or unlocked cars. Travellers cheques can be refunded if lost but keep the list of serial numbers separate from your cheques. Do not leave windows open unless these have grills fitted.



SATELLITE TELEVISION

Where we mention that a property has satellite TV we make no guarantee of the channels/languages available. We accept no responsibility if you are unable to watch your favourite channel.



SMOKING

Please note that smoking is banned on all flights from the UK to Spain.



SPECIAL REQUESTS

Requests for wheelchair assistance at airports, special in flight meals or seats adjacent etc should be made at the time of booking and clearly indicated on your booking form. Suncentre will endeavour to comply with your requests and inform the airline concerned. However, we cannot guarantee that special requests will be provided.



SWIMMING POOLS

The pool may for short periods be unavailable for use due to essential maintenance. Please allow pool maintenance staff access if it is required. Pool / beach towels are not provided and clients should use their own towels at the pool/beach. Be aware that pool depth markings are not always as clear as in the UK.



TICKET DESPATCH & FLIGHT TIMINGS

Travel documents, itinerary and tickets will be sent to you approximately 14 days before your departure date provided that we have received full payment. Please check everything carefully and immediately, especially timings as these may be subject to change.



UNUSED SERVICES

Please note that that it is not possible to make refunds after the date of departure for any services booked but not used.



WATER SUPPLY

Water is a scarce resource in hot climates and can run dry in hot months. Water pressure can also lessen. This is obviously outwith our control and we would ask you to be understanding of local conditions.